Here at First Table we want to ensure our restaurant reviews offer useful information to help fellow diners make good choices when deciding on their next dining experience.
A good reviewer is as unbiased as possible, offers constructive feedback and evaluates the experience as a whole (whether good or disappointing).
We go about our business with fairness and integrity, therefore we want to ensure the reviews on our platform are a trustworthy source of information.
Please follow these guidelines carefully to ensure your review is successfully published.
Users can opt to make a public and/or private review of their dining experience. All reviews are processed via AI to ensure compliance with our guidelines. This helps us maintain fairness, accuracy, and integrity in our review system. Private reviews will be shared with the restaurant but not published. Reviews may take up to 30 days to be displayed on our website.
Users leaving restaurant reviews are required to state their real full name. Reviews submitted using names that contain numbers, email addresses, or incorrect information will not be published on our site. If users don’t want their full name displayed against their review, they have the option to leave a private review. Negative reviews submitted under false or incomplete names will not be published.
Reviews submitted referring to the misuse of the First Table offer (the conditions of the offer must be accepted to make a booking) will not be published on our website. Similarly, reviews submitted by diners who did not stay or attend their meal will not be published on the site.
Inaccurate reviews can be harmful, and in some cases, damaging to businesses. Please only submit reviews based on real experiences relating to the relevant restaurant. Write an honest summary offering the reader a seat at the table including (but not limited to) the speed of service, staff knowledge and attentiveness, food and drink, and the overall atmosphere. Keep in mind that we are all human and we all have challenging days so keep the reviews constructive.
Users suspecting food poisoning must get in touch with the restaurant immediately. In order to confirm a case of suspected food poisoning, users need to go to their doctors to obtain a sample and contact your relevant Food Standards Agency. The review will be withheld from our website to protect yourself and First Table against defamation until we receive a letter from a registered health professional verifying the case.
If you believe you have been overcharged, we kindly request that you reach out to the venue first to resolve the matter rather than including this in your review. Most billing discrepancies can be quickly clarified by speaking with the restaurant directly.
Please note diners are expected to check their bill prior to making payment at the venue. Drinks are not included in the First Table offer, the booking fee is not deductible from the bill and the offer applies to a maximum of 4 diners.
We do not allow swearing or crude language in reviews. We can also reject reviews that include defamatory content, personal insults and promote intolerance for individuals or groups based on their race, gender, religion or nationality. We do not allow reviews containing full CAPS LOCK sentences (it’s scary!) and external links.
We reserve the right to correct spelling and poor grammar in order to publish reviews in our marketing material, including our Review of the Month promotion, email marketing, social media content, and website. Private reviews aren’t published and will be sent to the restaurant privately.
Terms and conditions for our Review of the Month promotion can be found here.
*Opinions expressed about a restaurant are those of our users and not of First Table itself. First Table holds the right to omit a review if it breaches our Review Guidelines.